Posted by Jawaid

Your lack of planning has now become my emergency ...

30 May 2013

Slice of Service

When working with multi-level teams and individuals where dependency on delivery is key to the successful delivery of piece of work - be tenacious by undertaking a couple of activities that will guarantee delivery:

1. Anticipate failure by requesting delivery and quality checking earlier than required

2. Allocate someone to check-in with the delivery team to check on progress

3. Provide a template that incidates your expectations of what should be delivered.

Without something in place you'll find yourself muttering under your breath ... Let me get this right - your lack of planning has suddenly become my emergency!


Photo credit: Brett Levin Photography / Foter.com / CC BY

Jawaid .

Publish on 30 May, 2013

Tags Focus Operations Transition

Posted by Jawaid

When Planned, What can go wrong ...

25 May 2013

Slice of Service

When your processes are in place - all is well, until something adverse or unusual happen - then you find your processes don't accommodate the unexpected. To assist with this consider the following:

 1. What can I do to put in place a solid 'followable' process so customers will experience it every time?

 2. Then ask , how can I also design in safeguards and opportunities to humanise something adverse or unusual, for when it goes wrong, or just falls outside the planned process?

Photo credit: Kalense Kid / Foter.com / CC BY-NC-SA

Jawaid .

Publish on 25 May, 2013

Tags Continual Service Improvement Focus Operations Personal Development