LATEST FROM OUR BLOG

  • Ritual behaviour ...

    When planning to go on holiday don't you find the few weeks before becomes an excruciatingly busy time. Is it that either everybody knows you're not going to be around, so piles on the work or is it a case that your internal clock sets the scene and psychologically applies the pressure.

  • Getting past 'paralysis by analysis' …

    Have you ever been involved in making a decision that contained huge helpings of complexity and uncertainty, we have all been there - whether in our personal life or at work.

  • What is it they really want?

    On the flight over to Brussels yesterday, I had millions of thoughts running through my head. Some work, some just silly ones - such as why do I find the Winter Olympic sport of 'curling' so interesting - I'd found myself during the week totally transfixed on watching game after game. I wondered if the rest of the country was doing the same.

  • Delivering bad news ...

    After spending the weekend in Paris I found myself reflecting, on the journey back, over how we had been treated at one of Paris’s prestige hotels.

  • Don't get into hot water ...

    A few years ago I was convinced that services you receive - whether it was buying goods or paying for a plumber or decorator - would always consist of two parts. The first part would be the product you're receiving and the second, probably the most important and most defining part would be experience you'd received.

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