LATEST FROM OUR BLOG

  • 5 steps to ask the right questions ...

    Asking the right questions may be difficult - you may feel stupid or plainly uncomfortable - You may be under pressure and have been placed on the spot.

  • Operating a Business or managing a Brand? ...

    Look, as a leader of a team you are constantly looking for improvements. You identify area of waste, focus on ensuring individuals in your team are competent, seek to streamline services you offer and standardise on your internal and customer-facing processes.

  • When it doesn't go to plan ...

    How many times have you stood on the sidelines waiting for a service to go live, only to find that the lack of someone else's planning has suddenly become your emergency?

  • Wow ... where did that come from ?

    Ever been hit by a issue from left field when not expecting it ... at work or even in your personal lives things happen when you least expect them to.

  • Meetings ... don't waste your time ...

    It fills me with dread when I receive an email for a meeting that lasts more than an hour. Why would a meeting last for an hour, unless it's a workshop or a detailed design meeting and if it was - stop calling it a meeting.

  • Cheap has no value ...

    Recently, while trying to sort out major issue with a particular service which was caused by RIM's major outage, I negotiated the trial of a new innovative “make clients and customers lives easy" technology – I was keen to establish that trial would carry no costs.

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