Welcome to
SERVICE MASTERY
Doing the same thing everyday gives your the same results, try something different?
GOING
OFF-PISTE
ON THE EDGE OF
YOUR COMFORT ZONE
CERTAINTY
& AMBIGUITY
You can only be clear when you have increased certainty and removed ambiguity?
Mastering Service

About Us

Pure Service Delivery
Passionate about service delivery and is an evangelist for customer service - contantly 'juiced up' and 'on fire' to keep services available.

Strategy

Strategy is planning, it's the art and some science of planning and directing large scale operations. This is the 'WHAT' and not necessarily the 'HOW'.

Consultancy

No two situations are the same, using comprehension and questioning to refine understanding assists with this - bringing expose, experience and education together.

Planning

Without understanding the end product planning can come in several flavours - where requirements are not clear agile planning can play a role.

Management

Management is doing, it involves tried and tested methods and sequencing of resources, tools and techniques to gain an end goal or result.

TRANSPARENT, AUTHENTIC & REAL

There is a huge difference between doing what you know and knowing what to do.

Full Accountability

Our Services

Complete Ownership
Our Services

Strategy

Without knowing where you are going, how you'll get there and what it will look like - may involve going over what you've already done.

Design

Writing down your service vision and what it will look like - through design, may increase the possibility of it happening the first time

Transition

Considers the risks and impacts of making services available to your consumers not only the service itself but also those currently being used.

Operations

The majority of time business-as-usual activities can be predicted, the real value of operations is what to do when something else happens?

CONNECT UP

Joining up, engage and share innovative and new ideas

Past experiences

A Slice of Service Rules

that may help for the future
A Slice of Service provides a toolkit of snippets that provides advice and guidance items for you to take-away and use to get the best out of the services you offer. A lot of this is common sense, although as you may have experienced 'sense' may not be as common as you think.

WANT TO FIND OUT MORE ?

Contact via email

Invited Speaker

PRESENTATION

Engaging and Discussing
Passionate about service delivery and is an evangelist for customer service excellence - If you would like to discuss any past or future events in more detail, speak for us.

Why Recovery? (BCP/DR)

Art of Service Desk Process Management 2010

Building a World Class IT Service Organisation (Governance)

Service Management 2011

Providing exemplary IT Service (Strategy)

Service Desk Institute Annual Conference 2008

New Years Resolutions (Leadership)

GLA 2012

How to deal with a Service Breach? (Service Management)

Service Desk Institute Annual Conference 2010

Effective BCP with Guaranteed Recovery (BCP/DR)

Disaster Recovery User Group 2008

Providing satisfaction when IT all goes wrong (Communications)

Help Desk Institute - March 2004

A TYPICAL DAY

No two days are ever the same, in addition to running several fantastic teams

25

YEARS IN TECHNOLOGY

1000

HAPPY CUSTOMERS (1000+)

12

CUPS OF TEA PER DAY

LATEST FROM OUR BLOG

Our Blog

TIMELINE POST NEWS
"I know you think you understand what you thought I said but I'm not sure you realised what you heard is not what I meant"
  1. The world has changed and I’m not talking about the obvious socio-environmental, economic or political changes - It’s the way we do things as a result of the growth of technology, it has made our lives much easier, faster and convenient. Our need to enrich our lives as consumers for products and information increases, as such we demand it to be faster and easier.
  2. Making informed decisions is a difficult call if you don’t have the right information
  3. Let’s forget about how exciting new tech, devices and cutting edge gadgets are and focus on how you can increase your productivity through the use of such devices.
  4. 'Why is this not working?' this is what I heard and started thinking 'Why?' and 'What's not working?'
  5. A colleague mentioned that he loved the podcast so much he couldn't believe that the story was made up - he was doubled over to be told that it was a true story ...
  6. Having a clear view of where you want to be and having great intentions sometimes ends up with problems and delays.
AND NOW

Contact Us

Jawaid Bhatti
LONDON
Do you have any ideas in mind? Contact us ...